Shipping Policy

Thank you for shopping with [trendora.store]. This Shipping Policy explains our processing times, estimated delivery times, shipping charges, tracking, and other important information about your order.

Order Processing

Orders are typically processed within [1] business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Because we work with multiple fulfillment partners, items in the same order may be processed and shipped separately. You will not be charged additional shipping fees when an order is divided into multiple shipments unless clearly stated during checkout.

During holidays, sales, or periods of unusually high demand, processing may take longer than usual.

Shipping Destinations

We currently ship to [list countries or regions]. Some products may not be available for delivery to certain locations because of supplier, carrier, customs, or legal restrictions.

Customers are responsible for providing a complete and accurate shipping address. We cannot guarantee that an address can be changed after an order has entered processing.

Estimated Delivery Times

Estimated delivery times begin after an order has been processed and shipped.

These timeframes are estimates, not guaranteed delivery dates. Delivery may be delayed by customs inspections, severe weather, carrier disruptions, holidays, high order volumes, local postal services, or other circumstances outside our control.

Shipping Charges

Shipping charges are displayed at checkout before payment. We offer [free shipping on all orders/free shipping on orders over $XX/flat-rate shipping of $XX].

Unless otherwise stated, expedited shipping affects carrier transit time only and does not shorten order-processing time.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 2-7 business days to update after shipment because some carriers do not scan packages immediately.

If your order contains multiple products, you may receive more than one tracking number and delivery.

Multiple Packages

Products may be sourced from different fulfillment centers. As a result, items from the same order may arrive separately and on different dates. Receiving only part of an order does not necessarily mean the remaining items are missing.

Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, taxes, or handling charges imposed by the destination country. [Choose one: These charges are the customer's responsibility and are not included in the product or shipping price / All applicable duties and taxes are collected at checkout.]

We do not control customs charges or processing times. Customers should contact their local customs authority for information about possible fees before ordering.

Incorrect or Incomplete Addresses

Please review your shipping information carefully before placing an order. If an order is returned, delayed, lost, or delivered incorrectly because the customer provided an incomplete or inaccurate address, [Store Name] may not be able to provide a refund or free replacement.

If a returned package can be reshipped, the customer may be responsible for the additional shipping cost.

Delayed Orders

A package may occasionally arrive after its estimated delivery date. If tracking shows that your order is still in transit, please allow [5-10] additional business days before contacting us.

We cannot guarantee compensation for delays caused by carriers, customs authorities, weather, public holidays, incorrect addresses, or other circumstances outside our reasonable control.

Lost Packages

If an order has not arrived within [X] business days after the estimated delivery window, contact us at [support email address] with your order number.

We will review the tracking information and contact the supplier or carrier when appropriate. Refunds and replacements are considered only after the carrier's investigation is complete or the package is officially confirmed as lost.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot find it:

1. Confirm that the shipping address on your order is correct.
2. Check around the delivery location, mailbox, reception area, and any safe locations.
3. Ask household members, neighbors, or building staff whether they accepted it.
4. Contact the local carrier for delivery details.

Please notify us within [3-7] days of the recorded delivery date. We are not responsible for theft or loss after a carrier confirms delivery to the correct address, but we will assist with reasonable efforts to investigate the issue.

Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact us at [support email address] within [7] days of delivery. Include your order number, a description of the issue, and clear photographs or video of the item, packaging, and shipping label.

Do not discard the item or packaging until the claim has been reviewed. Approved claims may qualify for a replacement or refund under our Refund Policy.

Cancellations and Address Changes

Contact us as soon as possible at [support email address] if you need to cancel an order or change its shipping address. We cannot guarantee changes or cancellations once an order has been processed, submitted to a fulfillment partner, or shipped.

Refused and Unclaimed Packages

Packages refused by the recipient or left unclaimed may be returned to the supplier or fulfillment center. Any refund will be handled under our Refund Policy and may be reduced by shipping, return, customs, or handling costs where permitted by law.

Contact Us

trendora.store 

For shipping questions, contact] whatsapp:5186161181
Email: [info@umutyildiz.0535]

Customer-service hours: [7-24]